Question - Do you collect / Deliver customers cars?
Answer - Yes, within a reasonable distance from the garage - just ask
Question - Which is the correct oil for my car?
Answer - We can advise you of the correct oil or look in our recommended oil guide in our forecourt shop - just ask
Question - Do you charge for an MOT retest?
Answer - Retests are free if we carry out the repairs, or for minor problems book your re-test within 10 working days for a free retest.
Question - How much will the repair cost ?
Answer - Once we have diagnosed the fault or agreed on the type of service required, we will give you a free written estimate. This can be posted, emailed or sent to you by text.
Question - When will the car be ready?
Answer - We will complete the repairs as soon as possible within the timescale agreed with you. If there are any unforeseen delays, we will keep you informed of the reasons & offer you a courtesy car.
Question - Can I see the old parts?
Answer - Yes we keep your old parts until the car is collected & you are welcome to inspect them or take them away unless they are an exchange item.
Question - I can't spare the car to let you take a look but I have looked it up on the internet, & they say its the ---------
do you think that will cure my problem?
Answer The internet is a great source of information but after listening to your description of the fault we would like to access the ECU to see if there are any stored fault codes & make a diagnosis before fitting any expensive parts. Can we offer you a loan car for the day?
Question - Can you service the air conditioning on my car?
Answer Yes we can test & re-charge the system to make driving more comfortable in the summer & demisting windows faster in the winter. (The systems loose approximately 10/15% of their gas per year).
Question - Can I supply my own parts?
Would you take your own steak to a restaurant?
Wrong Question - Do I owe you anything??
Answer - Grrrr! >>>>>
Correct Question - How much do I owe you?